Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide technical assistance to end-users on products and services.

Key Responsibilities

• Resolve technical issues and meet end-users' needs through live chat and email support
• Maintain end-to-end problem ownership and ensure compliance with Service Level Agreements (SLA)
• Collaborate with support teams and escalate issues as necessary

Required Qualifications

• High school diploma or equivalent
• U.S. Citizenship with the ability to obtain a Public Trust clearance
• Previous experience in a Technical Support or Customer Service role
• Ability to type at least 45 words per minute
• Proficiency in Windows-based software and Microsoft Office tools