Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient interactions and ensure service effectiveness.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, process orders, and verify documentation
• Communicate with patients regarding their insurance and service needs

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior level positions
• Experience with Medicare certified tasks preferred
• Proficiency in using multiple online EMR systems