Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to deliver support for institutional partners, faculty, and student users.

Key Responsibilities

• Assist in the setup, onboarding, and ongoing support of institutional and group accounts
• Manage student purchase links for group programs and serve as the first point of contact for inquiries
• Collaborate with internal teams to resolve customer issues and maintain accurate records in Salesforce

Required Qualifications

• Bachelor's degree preferred
• 1-2 years of experience in customer service or support, ideally in a SaaS or edtech environment
• Familiarity with Salesforce or other CRM systems
• Highly organized with the ability to manage multiple tasks independently
• Interest or experience in medical, nursing, or higher education programs is a plus