Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Wholesale Supervisor.

Key Responsibilities

• Lead and develop a customer service team, providing coaching and training opportunities
• Manage team activities to ensure high service levels and maximize sales order conversion
• Produce and interpret reports to identify financial risks and opportunities while maintaining service standards

Required Qualifications

• 5+ years of related professional experience
• Associate's degree; Bachelor's degree preferred
• Experience in a supply chain or operational background is preferable
• Proficiency in MS Office Suite, especially Excel, and familiarity with SAP and business reporting tools
• Leadership experience in a multi-cultural environment