Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to guide clients through their post-sales experience and ensure successful automation solutions implementation.

Key Responsibilities

• Develop and manage value delivery plans to align with customer objectives and facilitate adoption
• Act as the primary contact for clients, tailoring success strategies to their unique needs
• Lead cross-functional teams for timely implementation of automation solutions

Required Qualifications

• 5+ years of experience in customer success or consulting roles
• Experience in professional services and support/services attach motions
• Background in a high-growth technology company, preferably in SaaS or RPA
• Bachelor's degree in business, technology, or a related field (MBA preferred)
• Data-driven mindset with the ability to make informed decisions