Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Southern CA).

Key Responsibilities

• Lead onboarding experiences to drive meaningful adoption of the platform
• Achieve measurable outcomes by tracking usage and renewal metrics
• Build and deepen strategic relationships within school systems

Required Qualifications

• Minimum 2-3 years in a customer-facing role such as customer success or account management
• Proficiency with CRMs and customer success tools like Gong or Salesforce
• Experience in K-12 education is a plus
• Background in instructional leadership or teaching preferred
• Ability to operate with a growth mindset and operational excellence