Customer Success Manager Associate

Job Summary

A company is looking for a Customer Success Manager, Associate in Indiana or Ohio.

Key Responsibilities

• Drive adoption, retention, and expansion among customers by understanding their needs and crafting success plans
• Build and manage key stakeholder relationships to enhance district-wide awareness
• Develop communication strategies to monitor account health and deliver student learning outcomes

Required Qualifications

• Experience in building relationships and establishing trust with customers
• Ability to organize and lead project implementations effectively
• Strong technical skills and a willingness to learn new software
• Experience in Education and/or SaaS with a focus on large account implementations
• Proactive approach to mitigating churn and handling objections