Pharmacy Customer Service Representative

Job Summary

A company is looking for a Pharmacy Customer Service Representative.

Key Responsibilities

• Handle calls and correspondence regarding pharmacy benefit inquiries from providers and members
• Document calls within a call tracking system to ensure clear and accurate resolutions
• Assist network pharmacies in processing prescription claims and review claims for accuracy

Required Qualifications

• Bachelor's Degree or equivalent relevant work experience
• Active/Current National Pharmacy Technician Certification
• 3-5 years of relevant work experience in a health plan, TPA, or PBM contact center
• Prior experience working with health plan, TPA, or PBM contact center
• Ability to prioritize and manage through change