Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide excellent customer service and support for its clients.

Key Responsibilities

• Assist customers with software usage and ensure proper utilization
• Conduct new customer implementations and deliver training webinars
• Write help documents and provide feedback to the Product Development team

Required Qualifications

• Background in providing customer service
• General comfort with computers and software technology
• Keen troubleshooting ability
• Experience in conducting training or webinars is a plus
• Familiarity with software quality assurance and testing