Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Major to join the Sales & Success Team.

Key Responsibilities

• Manage business relationships for approximately 85 customers in the Major CSM segment
• Drive product adoption, provide strategic guidance, and identify risk & expansion indicators
• Collaborate with Account Executives & Renewal Managers to mitigate churn and grow accounts

Required Qualifications

• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience managing 50+ customer relationships
• Proven success in building relationships with senior-level decision makers
• Experience with consulting and providing strategic guidance related to social media tools
• Familiarity with Salesforce.com or similar CRM