Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Collaborate with sales teams to drive revenue growth and enhance customer experience
• Manage the renewal process and convert customers to term subscriptions
• Act as a trusted advisor to customers, providing onboarding and ongoing support

Required Qualifications

• 3+ years of experience in the Enterprise software or Internet/Telecommunications industries
• 3+ years of experience in an Account Management or Customer Success role
• Ability to work in a fast-paced technical environment with multiple tasks
• Experience in proposing or deploying cloud and virtualized compute solutions
• Ability to maintain records and reports focused on revenue retention