Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure the successful adoption and utilization of its print management solutions among customers.

Key Responsibilities

• Cultivate lasting relationships with senior level stakeholders
• Track and enhance product usage while addressing customer issues proactively
• Create and execute customer success plans with defined goals and actions

Required Qualifications

• 2 years of Customer Success Management experience
• 5 years of customer service or account management experience at a SaaS technology company
• Working knowledge of Salesforce CRM
• Experience in project management and change management
• Proficiency in data analysis and Microsoft Office