Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their Support team.

Key Responsibilities

• Resolve Tier 1 and 2 incoming issues via email, chat, and live troubleshooting sessions
• Translate technical information into layman's terms for stakeholders
• Assist clients with urgent needs and advocate for product improvements based on customer feedback

Required Qualifications

• Experience with a support ticketing system, preferably Zendesk or Salesforce
• Ability to troubleshoot complex issues and articulate technical solutions
• Experience supporting an enterprise SaaS solution is a plus
• Flexibility to work weekends and holidays as needed
• Experience in relevant technical tools such as Postman is beneficial