Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer adoption and retention.

Key Responsibilities

• Drive conversion, feature adoption, retention, and expansion among valuable customers by understanding their needs
• Develop communication with customers to monitor adoption trends and account health
• Collaborate with cross-functional teams to support customer needs and provide actionable feedback

Required Qualifications

• 3-5 years of experience in Customer Success, Onboarding, or account management at a SaaS company
• Experience working with developer tools or technical products
• Ability to build and maintain relationships while mitigating churn and driving renewals
• Experience using Salesforce, Outreach, and HubSpot is preferred