Help Desk Support Analyst

Job Summary

A company is looking for a Help Desk Support Analyst.

Key Responsibilities

• Learn technical skills required to resolve customer support cases/requests
• Gain an understanding of various product and service datasets and deliver assigned items in established timelines
• Learn to balance and prioritize individual workload across different types of requests leveraging a ticketing system

Required Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
• 3+ years of relevant experience in Software support or Helpdesk Support
• Minimum 2 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
• Experience with ticketing system(s), preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake is a plus