Product Support Specialist

Job Summary

A company is looking for a Specialist, Product Support.

Key Responsibilities

• Assist customers with technical support issues reported via various channels
• Provide analysis, troubleshooting, and testing of technical issues
• Facilitate resolutions with customers and internal teams while maintaining communication and documentation standards

Required Qualifications

• Bachelor's degree in a technology discipline or equivalent work experience
• 3-5 years of customer support experience in application support
• Experience with Windows operating systems and Microsoft SQL Server
• Ability to interpret and edit XML files
• Flexibility to work a schedule that may include on-call rotations