Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance the adoption of its AI-powered platform in K-12 education.

Key Responsibilities

• Develop and maintain trusted advisor relationships with key decision-makers in school districts
• Leverage technology and industry expertise to optimize customer use of the AI platform and analyze adoption trends
• Identify upsell opportunities and implement retention strategies to drive Gross Dollar Retention (GDR) and Net Dollar Retention (NDR)

Required Qualifications

• Bachelor's or Master's degree in Business, Computer Science, or a related field
• 5+ years of experience in customer success or consultative roles within the technology (SaaS) industry
• Proven ability to navigate complex enterprise sales environments
• Experience in managing and expanding customer accounts while driving retention
• Passion for K-12 education and improving student outcomes through innovative solutions