Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and ensure successful product usage.

Key Responsibilities

• Build and nurture strong relationships with customers to understand their goals and enhance platform usage
• Drive retention and growth by collaborating with sales and identifying opportunities for upselling
• Conduct business reviews and create client success plans to ensure customers achieve their desired outcomes

Required Qualifications

• 1+ years of experience in Customer Success Management or a related field
• 2+ years of experience in the Multi-Family Property Management industry
• Highly organized with the ability to manage multiple clients and projects simultaneously
• Proven track record of achieving performance metrics in previous roles
• Self-driven with a collaborative mindset and ability to adapt to new scenarios