Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist (remote US only).

Key Responsibilities

• Manage the customer service queue to ensure service level agreements (SLAs) are consistently met
• Resolve customer inquiries, issues, and requests in a timely and effective manner
• Test new solutions and software updates for quality assurance and usability

Required Qualifications

• Bachelor's degree in Business, Communication/Marketing, IT, CS, or other technical degrees preferred, or 2-5 years of relevant work experience
• Strong interpersonal skills and a commitment to excellent customer service
• Proven ability to multitask and stay organized in a fast-paced environment
• Comfortable working both independently and collaboratively across teams
• Technical skills in programming (Java preferred), HTML, database navigation (PostgreSQL preferred), and Salesforce