Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

• Develop trusted advisor relationships with key customer stakeholders, focusing on renewals, expansion, and advocacy
• Establish regular meetings with customers to align on business objectives, KPIs, and product opportunities
• Onboard new customers and deliver ongoing training on product features and functionality

Required Qualifications

• 5+ years of experience in Customer Success or Account Management, preferably with enterprise-level accounts
• Strong technical understanding and analytical skills
• Experience with customer success and support applications
• Ability to multitask and manage multiple accounts and priorities simultaneously
• Experience in a high-growth SaaS startup is preferred