Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive growth and success across a high-value, upmarket book of business.

Key Responsibilities

• Maintain strong business relationships and conduct regular strategic touchpoints with customers
• Guide customers through onboarding and adoption, focusing on workflow design and training
• Analyze account metrics to create success benchmarks and drive product adoption

Required Qualifications

• 3-5 years of experience in Customer Success or Account Management within a SaaS environment
• Proven track record of driving adoption, retention, and long-term value
• Ability to engage with C-level stakeholders and navigate complex organizational structures
• Strong organizational skills and ability to manage competing priorities
• Self-motivated and growth-oriented with a collaborative mindset