Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Issuing.

Key Responsibilities

• Manage a portfolio of accounts that issue RFPs and similar request projects, ensuring customer retention and satisfaction
• Maintain documentation of account details and monitor customer health and usage metrics
• Serve as a subject matter expert on the Request Projects product and advise customers on platform capabilities and best practices

Required Qualifications

• 3-5 years of experience in customer success management or related customer-facing roles in B2B SaaS
• Proven success in managing customer relationships and achieving renewal and growth targets
• Experience with CRM platforms, preferably Salesforce
• Familiarity with RFXs or proposal management teams is a plus
• Strong organizational skills and ability to multitask effectively