Customer Success Specialist

Job Summary

A company is looking for a Customer Specialist, Inbound, supporting the Eastern United States remotely.

Key Responsibilities

• Serve as the first point of contact for lenders, real estate agents, and borrowers, providing education on the Knock Bridge Loan
• Resolve inquiries and provide technical assistance while maintaining a positive customer experience
• Collaborate with internal teams and support the learning experiences of others

Required Qualifications

• Minimum of 3 years of relevant experience
• Flexibility to work Eastern hours from 9 am to 6 pm
• Bilingual in Spanish preferred, but not required
• Real estate license preferred or extensive experience working with agents
• High school diploma or equivalent experience