Customer Support Director

Job Summary

A company is looking for a Director of Customer Support to lead a high-performance team and drive customer satisfaction and business outcomes.

Key Responsibilities

• Drive customer and business outcomes, including improving response and resolution times and enhancing customer satisfaction metrics
• Reinforce a culture of customer centricity and advocate for customer needs within the organization
• Lead a global team, implementing process improvements and ensuring exceptional customer support and satisfaction

Required Qualifications

• 10+ years of operational experience in customer support leadership within high growth SaaS companies
• Experience with AI tools and technologies
• Proven leadership of global teams across multiple time zones
• Strong ability to analyze and redesign customer-facing processes for enhanced experiences
• BA or BS degree in Computer Science, Engineering, Management, Business Administration, or a similar discipline