Customer Support Engineer

Job Summary

A company is looking for an Associate Customer Support Engineer, APAC.

Key Responsibilities

• Educate and assist customers and partners with blockchain product usage and best practices
• Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations
• Collaborate with internal teams to escalate and resolve complex technical problems

Required Qualifications

• 2+ years of experience in technical support, DevOps, or backend engineering
• Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes)
• Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos)
• Ability to work across time zones and participate in on-call rotations