Customer Support Engineer III

Job Summary

A company is looking for a Customer Support Engineer III.

Key Responsibilities

• Provide remote post-sales support for software and hardware systems
• Assist with end-user installations, configurations, upgrades, and migrations
• Resolve complex problems with minimal direction and document solutions

Required Qualifications

• 5 - 8 years of experience in technical support
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering
• Experience with remote diagnostic capabilities
• Ability to support 3rd party products
• Preferred certifications in relevant technical areas