Customer Support Representative II

Job Summary

A company is looking for a Customer Support Representative II - HCM.

Key Responsibilities

• Maintain outstanding client retention through exceptional service
• Handle a high volume of support calls and emails with accurate and timely responses
• Mentor less experienced CSR team members and engage in project teams for continuous improvement

Required Qualifications

• 2+ years in Customer Support
• Regularly exceeds standard KPI performance
• Empathy and patience
• Problem-solving abilities
• Team collaboration skills