Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide a positive customer experience throughout the installation process
• Guide customers through the remote installation and setup of POS systems
• Offer technical support and troubleshooting assistance via various communication methods

Required Qualifications

• 2-year technical degree or equivalent experience
• Extensive knowledge of computer hardware and software
• Proficient in troubleshooting technical hardware issues
• Experience with Salesforce or other CRM preferred
• Point of Sale software experience is a plus