Customer Support Specialist

Job Summary

A company is looking for a Specialist, Customer Fallout Support.

Key Responsibilities

• Designs and implements process improvements to maximize resources and enhance operational efficiencies
• Provides routine reports and analysis of Key Performance Indicators and other operational metrics
• Assists leadership in planning and executing cost-saving initiatives

Required Qualifications

• Bachelor's Degree preferred
• 5-7 years of relevant work experience
• Technical acumen in data tools such as SQL and Tableau is highly preferred
• Strong knowledge and use of advanced Excel functions is required
• Experience in process improvement and policy creation