Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to deliver outstanding customer experiences and assist with product-related inquiries.

Key Responsibilities

• Respond to customer requests via Zendesk, researching and communicating resolution options
• Create reusable responses and author customer-facing FAQs
• Develop expertise in the product and monitor communication streams across various channels

Required Qualifications

• 1-3 years of experience in a customer support role within the SaaS or startup space
• 1-3 years of experience with Zendesk or similar technologies
• 1+ years of experience with Stripe and Jira preferred
• Ability to evaluate and troubleshoot customer issues effectively
• Flexibility in schedule and a passion for engaging with customers