Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Develop and manage strategic customer accounts, building strong relationships and serving as a customer advocate
• Monitor and analyze customer experience metrics to improve satisfaction and drive product adoption
• Collaborate cross-functionally to ensure seamless customer transitions and identify upselling opportunities

Required Qualifications

• Bachelor's degree and 3-5 years of experience in a Customer Success role
• Experience with relationship-building and account management
• Ability to work with senior and executive level customer contacts
• Track record of keeping commitments to customers and teammates
• Enthusiastic and positive outlook, even in challenging situations