Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Handle calls from financial institutions in a friendly, resolution-oriented manner
• Respond to help desk tickets quickly, prioritizing issues and developing workarounds to solve user problems
• Identify trends among tickets to determine root causes and collaborate with internal teams for resolution

Required Qualifications

• Bachelor's degree preferred or equivalent industry experience
• Experience in technical/software support with customers
• Ability to work in a fast-paced environment with constant prioritization