Principal Support Engineer

Job Summary

A company is looking for a Principal Premium Support Engineer.

Key Responsibilities

• Build strong business relationships with customers and assess their needs
• Troubleshoot and resolve complex problems, verifying issues in customer environments
• Document work performed and share technical knowledge with customers

Required Qualifications

• 4+ years of experience in a technical support role
• Experience with terminal emulation products and multi-factor authentication technologies
• Familiarity with Linux and Windows operating systems
• Availability for occasional after-hours or weekend work
• Ability to obtain a US Dept of Treasury Minimum Background Investigation clearance