Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst.

Key Responsibilities

• Triage and analyze product-related support tickets and bug reports
• Collaborate with engineering and product teams to document, escalate bugs, and verify bug fixes
• Maintain support documentation and gather customer feedback to inform product improvements

Required Qualifications

• 2+ years of experience in a product support, QA, or business analyst role, preferably in a SaaS environment
• Strong knowledge of COBRA and the Compass platform is a plus
• Familiarity with ticketing tools and bug tracking systems
• Basic understanding of web or mobile technologies and user experience principles
• Basic Excel or spreadsheet skills for organizing feedback or analyzing data