Client Success Manager

Job Summary

A company is looking for a Client Success Manager to manage employer client relationships and ensure optimal use of health programs.

Key Responsibilities

• Drive revenue through effective enrollment communication campaigns
• Ensure client retention and satisfaction, achieving high NPS scores
• Advocate for clients to fulfill sales references and expand product offerings

Required Qualifications

• At least 2 years of experience in client relationship management
• Expertise in product knowledge and understanding of best practices
• Ability to navigate complex client needs and internal resources
• Proficiency in data storytelling to influence customer decisions
• Experience in high-growth companies and understanding of digital health