Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Provide knowledgeable answers to customer inquiries regarding policy coverage, billing, and claims
• Handle complex customer requests, including policy changes and payment processing
• Investigate and resolve customer concerns, ensuring accurate documentation and compliance

Qualifications:

• High School diploma or equivalent; some college preferred
• Minimum 1 year of experience in a customer service or call center role
• Prior experience in a remote environment is a plus
• Proficient in Microsoft Word, Excel, and Outlook
• Must be able to type a minimum of 30 WPM