Customer Support Specialist

Job Summary

A company is looking for a Hardware IT Support/Customer Support Specialist.

Key Responsibilities

• Provide a positive customer experience from installation to go live
• Guide customers through remote installation and setup of Mynt POS systems
• Provide technical support and troubleshooting assistance via various communication channels

Required Qualifications

• 2-year technical degree or equivalent experience
• Extensive knowledge of computer hardware and software
• Proficient in troubleshooting technical hardware issues
• Experience with Salesforce or other CRM preferred
• Point of Sale software experience is a plus