CX/UX Specialist

Job Summary

A company is looking for a CX/UX Specialist to support mission-critical programs.

Key Responsibilities

• Set the strategic direction for customer experience initiatives and ensure alignment with business goals
• Foster collaboration across departments to create seamless customer journeys
• Advocate for the customer perspective and drive continuous improvement in customer experience

Required Qualifications

• Experience in customer experience or user experience design
• Strong understanding of customer insights and analytics
• Ability to build relationships with stakeholders and drive initiatives
• Proven track record of delivering measurable business outcomes
• Clearable, Active DoD Secret clearance required