Desktop Support Technician

Job Summary

A company is looking for a Desktop Technician.

Key Responsibilities

• Provide front-line technical support, resolving incidents and service requests within a ticketing system
• Collaborate with global IT colleagues to diagnose, troubleshoot, and escalate technical problems across various platforms
• Contribute to IT projects, including security audits and process improvements

Required Qualifications

• Associate's degree in a technology-related field or relevant certifications with experience
• Minimum of three years of experience supporting global infrastructure in a multinational organization
• Proven experience troubleshooting hardware, desktop applications, and cloud applications
• Experience in delivering technical training to both technical teams and end-users
• Ability to work independently and effectively in a remote work environment