Digital Program Manager

Job Summary

A company is looking for a Digital Program Manager, Customer Success.

Key Responsibilities

• Design and launch digital programs that enhance customer success across the customer lifecycle
• Map and optimize the digital customer journey using feedback and analytics
• Collaborate with cross-functional teams to align customer success initiatives with business goals

Required Qualifications

• 5+ years in Customer Success, Program Management, Digital Marketing, or a related field
• Experience with customer engagement tools such as HubSpot or Pendo
• Proven ability to manage complex digital programs with measurable outcomes
• Experience in data collection and structuring from multiple sources
• Project management certification (PMP, Scrum, etc.) is a plus