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Director of Customer Learning

7/3/2025

Remote

Job Summary

A company is looking for a Director, Customer Learning.

Key Responsibilities
  • Drive the vision and execution of a global customer learning strategy
  • Build and deliver multi-modal learning programs and scalable onboarding initiatives
  • Evaluate and optimize learning management systems and training platforms
Required Qualifications
  • 8+ years in customer education or learning & development roles
  • 5+ years in a leadership role at a B2B SaaS company
  • Proven track record in designing and scaling customer learning programs
  • Strong understanding of adult learning principles and instructional design
  • Proficiency with LMS platforms and analytics tools

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