Job Summary
A company is looking for a Director, Customer Learning.
Key Responsibilities
- Drive the vision and execution of a global customer learning strategy
- Build and deliver multi-modal learning programs and scalable onboarding initiatives
- Evaluate and optimize learning management systems and training platforms
Required Qualifications
- 8+ years in customer education or learning & development roles
- 5+ years in a leadership role at a B2B SaaS company
- Proven track record in designing and scaling customer learning programs
- Strong understanding of adult learning principles and instructional design
- Proficiency with LMS platforms and analytics tools
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