Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Manage and mentor a geographically distributed team of Customer Success Managers (CSMs) to foster high performance and collaboration
• Oversee customer renewals and upsell opportunities, ensuring high retention rates and maximizing customer spend on the platform
• Drive business impact through customer engagement initiatives, operational excellence, and collaboration with customers to identify growth opportunities

Required Qualifications

• Several years of experience in direct people management with a proven track record in team development
• Experience working with enterprise SaaS customers and maintaining executive-level relationships
• Familiarity with enterprise SaaS commercial aspects, particularly in renewals
• Proficiency in forecasting renewals and managing expansion opportunities
• Background in the AEC or Home Building industry is a plus