Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success to lead and grow their Customer Success team.

Key Responsibilities

• Champion the adoption of AI tools to drive customer value and engagement
• Define and execute strategies for customer retention and growth based on measurable outcomes
• Collaborate with cross-functional teams to align on customer feedback and success metrics

Required Qualifications

• 8+ years of leadership experience in Customer Success within a SaaS or tech-driven environment
• Proven track record of scaling Customer Success programs across diverse customer segments
• Experience implementing AI and automation in customer-facing workflows
• Strong analytical mindset with expertise in customer journey design and lifecycle strategy
• Bachelor's degree in Business, Marketing, or a related field preferred; advanced degrees are a plus