Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success and Support.

Key Responsibilities

• Lead and develop a high-performing team of customer success managers and support specialists
• Drive customer adoption and retention through strategic initiatives and proactive engagement
• Own the customer experience by establishing service level agreements and monitoring key performance indicators

Required Qualifications

• 5+ years of experience in customer success or support leadership, preferably in a SaaS environment
• Demonstrated ability to lead through change and scale effectively
• Proven track record of building and leading high-performing teams
• Experience working with higher education institutions is a plus
• Strong analytical skills with a focus on customer journey engagement