Director of Google CES Practice

Job Summary

A company is looking for a Director, Google Customer Engagement Services Practice.

Key Responsibilities

• Develop and execute the strategic roadmap for the Google CES practice, driving growth in revenue and client adoption
• Lead solution development and delivery, ensuring alignment with client needs and high-quality implementations
• Recruit and mentor a team of AI specialists, fostering a collaborative and high-performance environment

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree is a significant asset
• 10+ years of experience in technology consulting or customer experience roles, with a focus on AI/ML solutions
• 5+ years of leadership experience in a global consulting or professional services environment
• Proven expertise with Google Customer Engagement Services and delivering large-scale AI/ML projects
• Strong understanding of contact center operations and customer experience metrics