Director of Service Operations

Job Summary

A company is looking for a Director of Service Operations to lead their service and support teams.

Key Responsibilities

• Develop and execute strategies to scale service operations with growth
• Design and manage high-performing service operations across multiple channels
• Monitor performance, identify issues, and drive innovation in customer support

Required Qualifications

• Bachelor's degree in business, engineering, or related field (or equivalent experience)
• 5+ years of experience in fast-paced environments such as banking, consulting, or operations
• Proven track record of leading high-performing service organizations
• Strong operational instincts and analytical skills
• Proficiency or familiarity with SQL is a strong plus