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Director of Strategy Operations

7/8/2025

No location specified

Job Summary

A company is looking for a Director of Strategy, Experience & Operations.

Key Responsibilities
  • Architect variable labor models to enhance customer experience and scalability
  • Lead operations analyses to identify cost-saving opportunities and guide strategic investments
  • Facilitate cross-functional collaboration to implement new business initiatives and drive operational improvements
Required Qualifications
  • Bachelor's degree in Business, Economics, Analytics, Finance, or a related quantitative field
  • 10+ years of professional experience, including 10+ years in contact center environments and 5+ years in operations/business strategy
  • Proven track record of developing and implementing successful business strategies
  • Strong project management skills with experience leading cross-functional teams
  • Demonstrated excellence in customer experience, contact center operations, and data analysis

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