Director of Strategy Operations

Job Summary

A company is looking for a Director of Strategy, Experience & Operations.

Key Responsibilities

• Architect variable labor models to enhance customer experience and scalability
• Lead operations analyses to identify cost-saving opportunities and guide strategic investments
• Facilitate cross-functional collaboration to implement new business initiatives and drive operational improvements

Required Qualifications

• Bachelor's degree in Business, Economics, Analytics, Finance, or a related quantitative field
• 10+ years of professional experience, including 10+ years in contact center environments and 5+ years in operations/business strategy
• Proven track record of developing and implementing successful business strategies
• Strong project management skills with experience leading cross-functional teams
• Demonstrated excellence in customer experience, contact center operations, and data analysis