Job Summary
A company is looking for a Director of Strategy, Experience & Operations.
Key Responsibilities
- Architect variable labor models to enhance customer experience and scalability
- Lead operations analyses to identify cost-saving opportunities and guide strategic investments
- Facilitate cross-functional collaboration to implement new business initiatives and drive operational improvements
Required Qualifications
- Bachelor's degree in Business, Economics, Analytics, Finance, or a related quantitative field
- 10+ years of professional experience, including 10+ years in contact center environments and 5+ years in operations/business strategy
- Proven track record of developing and implementing successful business strategies
- Strong project management skills with experience leading cross-functional teams
- Demonstrated excellence in customer experience, contact center operations, and data analysis
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