EHR Helpdesk Analyst

Job Summary

A company is looking for an EHR Helpdesk Analyst to provide technical support for the Epic electronic health record system in a remote setting.

Key Responsibilities

• Provide support for Epic applications and troubleshoot related issues
• Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
• Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)

Required Qualifications

• Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
• Proficient with ServiceNow or other enterprise ticketing systems
• In-depth understanding of EHR platforms, including Epic and Cerner
• Experience supporting Epic applications such as Ambulatory and Inpatient
• Basic remote desktop support experience for computers and peripherals