Employer Network Payments Manager

Job Summary

A company is looking for an Employer Network Payments Manager.

Key Responsibilities

• Manage, develop, and evaluate contact center staff, including supervisors and team leads
• Monitor and report on hiring, performance management, coaching, and career development
• Prepare and manage the call center budget while ensuring high levels of customer satisfaction

Required Qualifications

• Bachelor's degree in a related field from an accredited institution
• Five or more years of experience in business operations, administration, or related areas
• Experience managing payment workflows for sensitive populations
• Solid understanding of the contact center industry and relevant metrics
• Advanced knowledge of Microsoft Office Suite; familiarity with project management tools is a plus