Enablement Manager

Job Summary

A company is looking for an Enablement Manager to empower the post-sales Customer Experience team through training and resource management.

Key Responsibilities

• Reimagine onboarding and ongoing training programs for the Customer Experience team
• Create and oversee engaging training materials and an internal knowledge base for agents
• Track performance metrics and report on team performance data to leadership

Required Qualifications

• 3+ years of experience in Enablement or Learning & Development teams
• Experience in designing onboarding and L&D programs to drive team performance
• Proficient in using CRM tools, with experience in Zendesk or LMS platforms like Docebo preferred
• Strong project management skills and ability to build accountability mechanisms
• Cultural humility and ability to build relationships across differences